At Three Tea Pots, we’re committed to delivering the best tea experiences for our cherished customers.

If something isn’t right, we’re here to make it better.

Return Eligibility

Due to the nature of tea as a consumable product, we can only accept returns or issue refunds under the following conditions:

Wrong item received

Damaged product upon arrival

Order cancellation before shipping

Unfortunately, we cannot accept returns for opened tea packages or products used beyond a reasonable trial unless defective.

How to Request a Return or Refund

Please contact us within 7 days of receiving your order with:

Your order number

A clear description of the issue

Photos (if applicable) of the product and packaging

Email us at: hello@threeteapots.com
Call us at: 095-516-2125

Refund Process

Once approved, refunds will be issued to your original payment method within 7–10 business days.

For returns that qualify, we will provide a return shipping label or arrange pickup (where available).

If return is not approved due to misuse or late request, we reserve the right to decline the refund.

In-Store Purchases

If you purchased from our physical location, please bring your receipt and the product within 7 days for an exchange or store credit.

Our Promise

We take pride in our heritage, quality, and integrity.
If something isn’t right, please reach out.